Refund and Cancellation Policy

At AIFortess, we are committed to your satisfaction with our services. This Refund and Cancellation Policy outlines the terms for cancelling subscriptions, requesting refunds, and managing your account for both our SaaS platform and consulting services.

1. AIFortess Assessor (SaaS Platform) - Subscriptions

1.1 Free Trial Period

• New customers may be eligible for a free trial period (if offered)
• No credit card required for trials (where applicable)
• Trial periods vary by promotion and are specified at sign-up
• Cancel anytime during the trial without charge
• Access ends immediately upon trial cancellation

1.2 Monthly Subscriptions

Cancellation Policy:

• You may cancel your monthly subscription at any time
• Cancellation takes effect at the end of your current billing period
• You will retain access to the platform until the end of the paid period
• No further charges will be processed after cancellation
• To cancel: Log into your account and go to Settings → Billing → Cancel Subscription

Refund Policy:

• 7-Day Money-Back Guarantee: Full refund available within 7 days of your first subscription payment
• After 7 Days: No refunds for partial months or unused time
• Renewal Charges: No refunds for automatic renewal charges
• Exception: Refunds may be issued at our discretion for technical issues that prevented service use

1.3 Annual Subscriptions

Cancellation Policy:

• Annual subscriptions can be cancelled at any time
• Access continues until the end of your 12-month period
• Subscription will not auto-renew after cancellation
• No partial refunds for unused months

Refund Policy:

• 14-Day Money-Back Guarantee: Full refund available within 14 days of initial annual purchase
• After 14 Days: No refunds for partial years or unused time
• Pro-Rated Refunds: Not available unless required by local law
• Renewal Refunds: Annual renewal charges are non-refundable

1.4 How to Cancel Your Subscription

Method 1: Self-Service (Recommended)

1. Log in to your AIFortess account
2. Navigate to Settings → Billing
3. Click "Cancel Subscription"
4. Follow the prompts to confirm cancellation
5. You'll receive a confirmation email

Method 2: Contact Support

• Email: rohit@aifortess.com
• Subject: "Subscription Cancellation Request"
• Include: Account email, subscription ID, and cancellation reason
• We'll process within 1-2 business days

2. Consulting Services - Professional Engagements

2.1 ISO 42001 + SOC2 Readiness Sprint

Cancellation Terms:

Project Stage	Cancellation Notice	Refund Amount
Before Engagement Starts	7 days before start date	100% refund minus $500 booking fee
Week 1-2 (Initial Assessment)	Immediate termination	50% refund of remaining balance
Week 3-4 (Gap Analysis)	Immediate termination	25% refund of remaining balance
Week 5+ (Final Deliverables)	No cancellation allowed	No refund

2.2 Monthly AI Security & Governance Retainer

Cancellation Policy:

• Notice Period: 30 days written notice required
• Minimum Commitment: 3-month minimum contract period
• Early Termination: Terminating before 3 months incurs a 25% early termination fee
• After 3 Months: Cancel anytime with 30 days notice
• Final Month: Full service provided during notice period

Refund Policy:

• Monthly retainer fees are non-refundable once the billing period begins
• Work completed during the notice period is billed normally
• Unused hours do not roll over or receive refunds
• Prepaid months beyond the notice period will be refunded

2.3 AI Agent Security Architecture

Cancellation Terms:

• Phase-Based Engagement: Work divided into defined phases
• Cancellation Window: Cancel at end of any completed phase with 14 days notice
• Mid-Phase Cancellation: Current phase must be completed and paid in full
• Deliverables: All completed work delivered upon cancellation

Refund Policy:

• Completed phases are non-refundable
• In-progress phase fees are non-refundable once work begins
• Prepaid fees for future phases will be refunded upon cancellation
• Unused hours within a phase are non-refundable

2.4 Custom Consulting Projects

For custom engagements not listed above:

• Cancellation and refund terms are defined in the Statement of Work (SOW)
• Default policy: 30 days written notice required
• Refunds calculated based on work completed vs. total project scope
• All deliverables completed to date will be provided

3. Refund Request Process

3.1 How to Request a Refund

1. Contact Support: Email rohit@aifortess.com
2. Subject Line: "Refund Request - [Account Email]"
3. Include:
   • Your account email address
   • Order/Invoice number
   • Service type (SaaS subscription or consulting)
   • Reason for refund request
   • Original payment method
4. Processing Time: We'll review and respond within 3-5 business days

3.2 Refund Processing Timeline

• Approved Refunds: Processed within 5-10 business days
• Credit Card: 5-10 business days to appear on your statement
• Bank Transfer: 7-14 business days depending on your bank
• PayPal: 3-5 business days
• Other Methods: Timing varies by payment processor

3.3 Refund Method

• Refunds are issued to the original payment method
• We cannot refund to different payment methods or accounts
• If original method is unavailable, alternative arrangements may be made

4. Non-Refundable Items

The following are non-refundable under all circumstances:

• Setup fees and onboarding charges
• Custom development work or integrations
• Third-party services or licenses purchased on your behalf
• Data migration or export services
• Training sessions already conducted
• Reports, assessments, or documents already delivered
• Add-on features or premium services already consumed

5. Account Reactivation

5.1 Reactivating After Cancellation

• SaaS subscriptions can be reactivated at any time
• Previous pricing may not be available after cancellation
• Historical data retained for 90 days after cancellation
• After 90 days, data is permanently deleted and cannot be recovered

5.2 Consulting Services Resumption

• Cancelled consulting projects can be resumed subject to availability
• New SOW may be required
• Pricing subject to current rates
• No guarantee of same consultant availability

6. Chargebacks and Disputes

6.1 Contact Us First

Before initiating a chargeback or payment dispute:

• Contact our support team to resolve the issue
• Most issues can be resolved quickly without chargebacks
• Chargebacks may result in account suspension
• We will work with you to find a fair resolution

6.2 Disputed Charges

• If you don't recognize a charge, contact us immediately
• We'll provide transaction details and invoice
• Fraudulent charges will be reversed promptly
• Account security measures may be implemented

7. Downgrades and Plan Changes

7.1 Downgrading Your Plan

• Downgrades take effect at the next billing cycle
• No refunds for the difference between plans
• You retain current plan features until the end of billing period
• Data limits of new plan apply after downgrade

7.2 Upgrading Your Plan

• Upgrades take effect immediately
• Prorated charges for the remainder of the billing period
• New features available immediately
• Next billing cycle charges the new plan rate

8. Special Circumstances

8.1 Technical Issues

If you experience significant technical issues preventing service use:

• Report issues to rohit@aifortess.com immediately
• We'll work to resolve within 48 hours
• Extended outages may qualify for service credits
• Refunds considered on case-by-case basis for major incidents

8.2 Force Majeure

In cases of events beyond our control (natural disasters, pandemics, etc.):

• Service may be temporarily suspended without refund
• Reasonable efforts made to restore service quickly
• Extended service disruptions may result in credits or refunds
• Communication provided throughout the disruption

8.3 Legal Requirements

• This policy complies with applicable consumer protection laws
• Additional rights may apply based on your jurisdiction
• EU customers have statutory cooling-off period rights
• Contact us for jurisdiction-specific questions

9. Data Export After Cancellation

9.1 Data Retention

• Active Period: 30 days after cancellation to export data
• Grace Period: Additional 60 days in archived state
• Permanent Deletion: After 90 days total
• No Recovery: Deleted data cannot be recovered

9.2 Export Process

• Log into your account during the 30-day active period
• Navigate to Settings → Data Export
• Select data types to export (CSV, PDF, JSON formats available)
• Download files before account closure
• Contact support if you need assistance with data export

10. Payment Gateway Compliance

11. Contact Information

For cancellations, refunds, or questions about this policy:

• Email: rohit@aifortess.com
• Phone: +91-9816670056
• Address: Chandigarh, India
• Subject Line: "Cancellation/Refund Request"
• Response Time: Within 1-2 business days

12. Policy Updates

We may update this Refund and Cancellation Policy from time to time. Changes will:

• Be posted on this page with updated "Last Updated" date
• Not affect existing subscriptions or contracts unless legally required
• Be communicated via email for material changes
• Take effect 30 days after posting for current customers