Refund and Cancellation Policy

This policy explains how refunds and cancellations work for AIFortess Infosec FZCO ("AIFortess") products and services. We aim to be fair and straightforward.

1. Our Approach

AIFortess is an early-stage company. We work directly with each user during onboarding. This means:

• Pricing is discussed before you pay anything
• Terms are clear before you commit
• If there's a problem, you can reach the founder directly

We would rather work with you to solve a problem than have rigid policies that don't fit real situations.

2. AIFortess Assessor

2.1 Before You Pay

During early access, we discuss pricing and terms during the onboarding process. You will know exactly what you are paying for before any payment is processed.

2.2 Cancellation

• You can cancel your access at any time
• Contact us to initiate cancellation
• You will retain access until the end of your paid period
• You can export your data before cancellation

2.3 Refunds

• Within 14 days of first payment: Full refund available, no questions asked
• After 14 days: Refunds considered on a case-by-case basis
• Technical issues: If our product doesn't work as described, we'll make it right

3. How to Request a Refund

To request a refund or discuss cancellation:

1. Email rohit@aifortess.com
2. Include your account email and reason for the request
3. We will respond within 2 business days

3.1 Refund Processing

• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may add additional days

4. Data After Cancellation

• 30 days: Your data remains available for export
• After 30 days: Data is archived
• After 90 days: Data is deleted

Export your data before cancellation if you need it.

5. Reactivation

If you cancel and later want to return:

• Contact us to discuss reactivation
• Data can be recovered if within the retention period
• Pricing will be based on current terms

6. Special Circumstances

6.1 Technical Problems

If you experience significant technical issues that prevent you from using the product:

• Contact us immediately so we can resolve the issue
• If we cannot resolve the issue, we will offer a refund or credit

6.2 Billing Errors

If you notice a billing error:

• Contact us as soon as you notice
• We will investigate and correct any errors
• Erroneous charges will be refunded promptly

7. What Is Not Refundable

The following are generally not refundable:

• Services that have already been delivered
• Custom work completed at your request
• Time spent in consultation or onboarding

We discuss these terms clearly before any work begins.

8. Contact

For refund requests or questions about this policy:

• Email: rohit@aifortess.com
• Phone: +91-9816670056
• Response time: Within 2 business days

9. Policy Updates

We may update this policy. Changes will be posted here with an updated date. Material changes will be communicated via email.